Shridhar P. Joshi is a Mechanical Engineer having an industrial experience of over 44 years with Tata Motors. He has served at various senior levels and held the post of Global Head of Customer Care. He has good experience in the fields of Customer Care, Service, Spare parts, Recon business and Quality Assurance functions...
In 1974, I started my Industrial career as a graduate trainee engineer with Tata Motors which was then known as Tata Engineering and Locomotive Company, popularly known as TELCO.Since then, in the last 44 years, I have been working with Tata Motors in different roles as an Engineer, Manager, Senior Executive and then as a Consultant...
“..This book encompasses the distilled and valuable wisdom drawn from close to four decades of hands on experience of the author. It will be valuable gift to the practitioners all along the automobile value chain…"
“... An insightful and inspirational read for engineers and young professionals...”
Padma Bhushan Dr. S. RAMADORAI
Former Vice Chairman, Tata Consultancy Services
“... This book would be greatly appreciated and would be used extensively as a reference and as a 'how to do' book. My best wishes...”
Former Vice Chairman, Tata Motors
“... In my view, the case studies and other important aspects presented in the book must be incorporated in technical training programmes on Automobile Technology...”
Executive Director & Chief Operating Officer, National Skill Development Corporation
“..I recommend this book for Automobile training programmes in the industry for product quality improvements..”
P. M. Telang
Former Managing Director,Tata Motors
“… I am sure this book will become an invaluable guide to young engineers and practicing professionals…”
Chairman & Managing Director, Lucas-TVS Limited
“…You have selected the area of 'problem solving' a very critical skill required for survival of an Auto industry...”
Executive Chairman, Fleetguard Filters Private Limited
“Tata Trusts’ work on skill development has shown us the dire need of industry relevant teaching content which will actually help young learners. Mr. Joshi’s book, informed with his rich experience, fills that vacuum. It is a must-have book for all technical institutes in the country.”
Managing Trustee, Sir Dorabji Tata Trust